- #Hp 3d driveguard software installation fail windows 10 logs install
- #Hp 3d driveguard software installation fail windows 10 logs upgrade
And Windows Hello isn’t giving me the options I know it ought to.įingerprint readers are supposed to be first-class authentication options now.
#Hp 3d driveguard software installation fail windows 10 logs install
I know their platform component install logic is broken but I can’t get that fixed. Nope, that didn’t change the error message at all. NET v4.6 components though, so I tried adding all those and re-running the platform install. The platform component install failed with a “you cannot install this with. It’s all Windows 7 era stuff you understand. There’s a driver, a platform component (they might have called it foundation), and the fingerprint application. It turns out that you need to install 3 pieces of HP software to support the fingerprint reader. I went to the HP web site and got all the software for this system. “Not supported” does not mean “our systems no longer work”. I’m not done at this point you understand. And yes, the relevant Biometric option in the system settings is present, it shows the reader hardware and driver, everything is A-OK. I’ve even seen screen shots of what this fingerprint reader option is supposed to look like, exactly where it is, everything. The Windows Hello screen that is supposed to support fingerprint readers, lacks the fingerprint reader option on this system. It covers fingerprint readers too! So we are covered, right? It turns out that Windows Hello isn’t limited to facial recognition, which has gotten most of the press. In fact we prepared rather carefully.Īs part of that I researched Windows Hello.
#Hp 3d driveguard software installation fail windows 10 logs upgrade
It turns out that HP only supports laptops 2 years old or less so I prepared our upgrade with the idea we won’t get support. That worked reasonably well but the fingerprint reader is missing in action. A couple of months ago I volunteered to upgrade it to Windows 10.
The thing is that it has a fingerprint reader that worked fine under Windows 7. It’s a very nice laptop that’s about 4 years old.
Not really mine, it belongs to a family member.
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